1. About Airweb and these terms
These Terms of Service (“Terms”) form the agreement between you (“Client”, “you”) and Airweb (“Airweb”, “we”, “us”) for the services described in your quotation, checkout page, invoice, payment link, email confirmation or other written order confirmation (“Order”).
If the Order conflicts with these Terms on price, scope, timing or a package-specific feature, the Order takes priority for that point.
Contact: [email protected].
2. Services and packages
Airweb provides website design, development, hosting, maintenance, support and related digital services. The exact scope is the scope confirmed in your Order.
| Package | Core commercial terms |
|---|---|
| Managed Website | £499 initial setup fee plus £49 per month, unless a different price is shown in the Order. The recurring service is intended to cover managed hosting, routine maintenance, backups, security updates and reasonable technical support within the agreed scope. The recurring start date is the date shown at checkout or otherwise confirmed in writing. |
| Website Ownership | £699 one-off fee, unless a different price is shown in the Order. After full payment and completion, Airweb will provide or transfer the agreed website deliverables that are capable of transfer, subject to the intellectual-property and third-party licence terms below. Ongoing hosting or maintenance is not included unless expressly stated. |
Additional pages, functionality, integrations, copywriting, photography, ecommerce features, premium software, domain purchases or other work outside the agreed scope may require an additional quote.
3. Orders, prices and payment
- Prices are shown in GBP unless stated otherwise.
- Payment is due in accordance with the Order or payment page.
- Work may be paused until any required payment has cleared.
- Recurring fees are charged on the billing cycle shown at checkout or in the subscription confirmation.
- You are responsible for keeping your billing and contact details accurate.
- Third-party payment processing is provided through payment providers such as Zoho Checkout and Stripe. Airweb does not receive or store your full payment-card number.
4. Managed Website subscription
You may request cancellation of a Managed Website subscription by emailing [email protected]. Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period. We do not normally provide a partial refund for an unused part of a billing period, except where required by law.
When the managed subscription ends, hosting, maintenance, support and access to services provided as part of that subscription may end. Unless ownership or transfer rights have been expressly included in your Order, cancellation of the Managed Website package does not automatically transfer ownership of Airweb’s underlying build systems, reusable components, licences or hosted infrastructure.
If you want a migration or export, ask us before cancellation. Transfer or migration work may be chargeable where it is outside the agreed package.
5. Your responsibilities
You agree to provide information, approvals, text, logos, images, access credentials and other materials reasonably needed to perform the services. You confirm that you have the rights and permissions required for anything you provide to us.
You are responsible for the accuracy and legality of your business content, claims, prices, policies and regulated statements. Airweb may refuse or remove content that appears unlawful, infringing, deceptive, harmful or outside the agreed scope.
6. Timelines, feedback and revisions
Any delivery date is an estimate unless we expressly agree in writing that it is a fixed deadline. Client delays in supplying content, access, feedback or approval may move the delivery date.
Revisions are limited to changes within the agreed scope. New pages, material redesigns, new features, integrations or changes requested after approval may be treated as additional work and quoted separately.
7. Approval and launch
We may ask you to review a draft or demonstration before launch. You should check names, contact details, claims, prices, links, forms and other business information. Once you approve the website for launch, later changes may be treated as maintenance or additional work.
8. Intellectual property
You retain ownership of materials you provide to Airweb. You grant Airweb a licence to use those materials to deliver the services.
Airweb retains ownership of its pre-existing materials, methods, templates, reusable components, know-how and internal tools. Third-party themes, plugins, fonts, stock assets, software and services remain subject to their own licences.
For a Website Ownership package, after full payment Airweb will transfer to you the agreed client-specific deliverables that can legally and technically be transferred. This does not transfer ownership of third-party materials or Airweb’s pre-existing tools and reusable components.
9. Domains, hosting and third-party services
Domains, hosting platforms, plugins, email providers, analytics, payment gateways and other third-party services may be needed to operate your website. Third-party services are governed by their own terms, availability and pricing.
Unless your Order expressly says otherwise, you are responsible for third-party renewal fees and for keeping services registered in your name up to date. Airweb is not responsible for an outage or change caused solely by a third-party provider, but we will use reasonable efforts to assist where that support is within your package.
10. Refunds and service issues
Fees for work already completed are not normally refundable. If you believe Airweb has materially failed to provide an agreed service, contact us promptly and give us a reasonable opportunity to investigate and remedy the issue.
Nothing in these Terms limits any refund, cancellation or other remedy that you are legally entitled to receive.
If you are a consumer and have a statutory cancellation right for a distance contract, those rights apply. If you expressly ask us to start services during any statutory cancellation period, you may be required to pay for services supplied before cancellation to the extent permitted by law.
11. Confidentiality and account security
Each party will take reasonable care of confidential information received from the other. You should not send passwords in unsecured channels where a safer access method is available. You remain responsible for protecting your own account credentials.
12. Data protection
Airweb processes personal data in accordance with its Privacy Policy. Where Airweb processes personal data solely on your behalf as part of hosting or website services, additional data-processing terms may be agreed where required.
13. Suspension and termination
We may suspend services for non-payment, material breach, security risk, unlawful use or abuse of our systems. Where reasonably possible, we will give notice and an opportunity to remedy the issue.
Either party may terminate for a material breach that is not remedied within a reasonable period after written notice, unless immediate termination is justified by law or serious misuse.
14. Liability
Airweb will provide the services with reasonable care and skill. To the fullest extent permitted by law, Airweb is not liable for indirect or consequential loss, loss of anticipated profits, or loss caused by third-party services, client-supplied content, client delay, or unauthorised changes made by someone outside Airweb.
For business customers, and to the fullest extent permitted by law, Airweb’s aggregate liability arising from an Order will not exceed the total fees paid to Airweb under that Order during the 12 months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
15. Changes to these terms
We may update these Terms from time to time. The version that applies to an Order is normally the version accepted when that Order was placed, unless a change is required by law or you agree to an updated version.
16. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to consumers in another part of the United Kingdom.
17. Contact
Questions about these Terms can be sent to [email protected].